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Call
Centre:- The Booming Industry
The concept of Call Centres with a huge market potential entered the Indian shores in the year 1999. Most
of the Call Centres came up around this time. The industry as on date employs over one lakh youth between the age group of
20-23 years. The global process market is expected to grow at six per cent per annum in the next five years, having seen a
growth of 7% per annum in the last few years.
A Call Centre is a place where calls are made to meet the customer requirements. It encompasses supply chain management,
business administration, Sales marketing and customer care.
There are various types of Call Centres like (a) Inbound, where you receive calls from clients (b)Outbound, where you make
calls to the customers (c) Blendes, where you make and receive calls (d)Web-based where one interacts with clients through e-mail and Web Chatting.
Most of the Call Centres in India are
focused on sales marketing and customer care.
For induction in Call Centres the academic qualification required is 10+2 but of late the centres prefer graduates.
The prospective candidates should be confident, enterprising with good communication skills and ability to work for long hours.
The individuals work in an office where the system, the environment, the language and the accent is all American/European.
Even the clock in the office shows American time. Like the Roman actors of medieval era the executives put on a mask and hide
their true identity and personality and slip into the skin of an American / European, a tough talking individual. A battery
of trainers having experience of work of a call centre transform an average Indian youth to speak, think and feel like a foreigner.
After his duty hours the same tough talking salesman has to revert back and come down to his original self and gain his identity
in his familiar environment.
Normally people make their way to home when the windows are turning amber. The Call Centre agents in their Indian rigs
take on their jobs at about 1800 hours IST. Each representative has a nickname, which becomes a part of his personality. In
their private conversation each one addresses the other by nickname only. Throughout their tenure they keep the mask on. While
chatting they speak American language. Every call made and every chat is monitored. There are Quality Control Inspectors who
keep a check on the language, time, and accent of each employee. Mistakes if any, are communicated at the end of the day.
The employees have to inculcate the habit of being gracious, pleasant and aggressive at the same time, rolled in one.
The office environment is superb, with all facilities thrown in with every corner of the office buzzing with activity
the agents are encouraged to read US and UK newspapers on the Web to know
as to what the people they are dealing were reading. As a policy, watching of all the major USand UK premier league games and basketball is encouraged. Since the job entails stress and
long working hours, regular classes on Yoga and Meditation are held for de-stressing. Besides, various Call Centres encourage
their employees to achieve higher academic qualification like MBA and Post Graduate Diplomas for which they pay the money.
It is done primarily with the aim to hold on to their employees and have more loyalty to the organization.
A Call Centre is a place where calls are made to meet the customer requirements. It encompasses supply
chain management, business administration, sales marketing and customer care.
Training is a continuous process. The most important aspect being accent training. Knowledge about culture,
ethos ad values of different group of people one is going to deal is considered essential. Each company has its own training
modules. On an average each agent has to undergo 15-30 days training every year. Accent and Voice are important aspects for
selection but the ability to withstand stress at work is most important. Entire training has a western outlook. Screening
of American movies, Television programmers, listening to BBC and CNN news regularly is encouraged. The employees are even
given free music CD’s and books to familiarize them with the way their clients behave. Regular refresher courses are
organized to update the employees.
It is different to retain the young as they keep changing their work place. The call centres have various schemes to
retain their staff. Some companies are even contemplating employing individuals of middle age to avoid wastage and have more
loyalty. The work timings play havoc with the employees body clocks, inducing greater stress than a normal work schedule would.
The employees at Call Centres .
Demand for manpower in IT services and back-office work in India is expected
to rise in the coming years. A forecast by global consultants McKinsey projects that by 2008 the number of employees in this
sector will be around five million and its annual export earnings will reach $57 billion. The industry is referred to as a
‘sunshine sector’
Are faced with attitude, behavior and expectations that are extremely different from the ones they come
across at home. Companies do plenty to counter this by offering higher pay packets, attractive life style, and work place
environment. For the youth of today it is a great exposure and challenge, which changes the personality trails of individuals.
The aggressive ones tend to mellow down and the timid ones turn bold since the job requirements are such.
(In
Association with Employment News)
How is the IT field?
“Market is good or bad, we should get a good job”, we are in need of a good job which should be pertinent
to our qualification. Always fresher should keep this mentality. Market is really
very good. We need not worry about market status. Keep on trying till you get a good job. Do fight with your job hunting.
Surely you will win.
For fresher, absolutely no need for computer courses. More practice in
Quantitative analysis , C , C++ is more than sufficient to clear the software test papers also the recruiters do not expect
professional experience from the fresh graduates. A good guidance is hundred times better than a computer course.
If you are graduated before 2004 and if you feel that you don’t have sufficient knowledge in any of the software
languages, try to join some computer courses like testing/ mainframe/ .NET, meanwhile u can try similar projects at your lab
or home so that you can include it as a work experience even though you are not employed anywhere. This is a tip given by
the expertise because in many of the interviews, the candidate will not be asked about the work experience rather he will
be asked technically.
There are some Yahoo Groups which provide fresher job vacancies and also about the latest trends and scope for the
fresher in IT Field. Here are some of the groups which provide fresher information.
nestjobs (nestjobs-subscribe@yahoogroups.com)
If possible please create a new id so that u can get just
about job information and also use the same id when you participate in job forums which are conducted online nowadays.
One more point, Every Wednesday, follow “Times of India” and “The Hindustan Times” (Delhi edition) without fail. There you can find more opportunities. Try to get past one year papers from library.
Collect all the jobs related ids. (Including experience also). Apply to all the ids. You will be regularly getting interview
calls from companies.
Freshers: Companies like Infosys, TCS and Wipro expects your percentage from 10thonwards, so it is better
include all your curriculum (10th, 12th, all Degree) percentage in your resume. Resumes should be scanable it should
be simple and easy to get information within a single look. It should not contain unwanted information.
Experience: You resume should have the following details, apart from the basic details.
1 Company name
2 Project name
3 Project duration
4 Client
5 Team size
6 Role
7 Project description
8 Activities (We have to mention our project activities)
9 Platform
If you get any openings specific to your skill set, follow as indicted in the advertisement.
If you are applying for multiple companies, without advertisements or for positions not specific to your skill sets,
1 Prepare a generalized cover letter,
ascii format resume(plain text format resume) and Word format resume
2 Paste your covering
letter followed by the plaintext resume in the compose box of your mail
3 Attach your
word format resume.
4 Subject should
be like, “Resume for Software Engineer (C, C++, JAVA and VC++)”
5 Type your id
in “TO’ field and bulk of ids in “BCC” field, do apply.
It is a very simple process. Just send an empty mail to the particular yahoo group subscription mail id. For example,
if you want to receive “nestjobs” mails. Send an empty mail
to
nestjobs-subscribe@yahoogroups.com
If you get a call letter for written test, from any companies then go to the following sites...
http://www.chetana-jobs.com
http://www.vyomworld.com/placementpapers
http://www.go4campus.com/mepz.asp
http://www.geocities.com/careeraid2003/company.html
http://vvasan.hypermart.net/
http://freshersworld.com/questions/questions.htm
http://www.aucse.com/Question%20Bank.htm
http://groups.yahoo.com/group/nestjobs/files/
http://jminds.hollosite.com/placement/index.php
http://www.koolkampus.com/campuspapers.php
Collect the previous question papers and prepare well. Never miss to go to that site before you go for
Interview/Test. There may be a chance to get the same question papers.
http://bangaloreit.com/src/companySearch.asp (Bangalore companies)
http://www.stpc.soft.net/perform_mnc.htm (Chennai companies)
http://www.dqindia.com/content/dq_top20/dqtopcomps.asp?dqlist=top200 (top 200 IT companies)
Anyone who has completed a graduation from an affiliated university is suitable for IT field. IT field does not expect
any specialization from your graduation but it expect good problem solving, logical thinking and good communication skills.
This can be achieved along with your curriculum subjects by spending an hour per day. Good subject oriented book for preparing
aptitude. Any MBA entrance book is suitable to prepare logical reasoning etc. In fact anyone who is not technically strong
but having logical thinking skills is very much suitable for this field. It does not mean that technical people are not suitable.
http://www.chetana-jobs.com
http://www.vyomworld.com/placementpapers
http://www.go4campus.com/mepz.asp
http://www.geocities.com/careeraid2003/company.html
http://vvasan.hypermart.net/
http://freshersworld.com/questions/questions.htm
http://www.aucse.com/Question%20Bank.htm
http://groups.yahoo.com/group/nestjobs/files/
http://jminds.hollosite.com/placement/index.php
http://www.koolkampus.com/campuspapers.php
http://www.codeguru.com(c,
c++, vc++ AND .NET)
http://www.onesmartclick.com/programming/programming.html
(All)
http://www.vyomworld.com (All)
http://www.acetheinterview.com/qanda/
(All)
http://www.techinterviews.com/
(All)
http://www.fredosaurus.com/notes-cpp/index.html
(C++)
http://www.parashift.com/c++-faq-lite/
(C++)
http://cslibrary.stanford.edu/
(All)
http://williamstallings.com/Extras/OS-Notes/notes.html (OS)
http://www.cs.wisc.edu/~solomon/cs537/notes.html (OS)
http://www.winprog.org/tutorial/
(Windows)
http://ciips.ee.uwa.edu.au/~morris/Year2/PLDS210/ds_ToC.html
(Data Structure)
http://hebb.cis.uoguelph.ca/~dave/343/Lectures/testing.html
(Testing)
http://pweb.netcom.com/~tjensen/ptr/pointers.htm
(Pointers)
http://www.intelinfo.com/Critchie
(very good site)
http://www.cs.umd.edu/~mount/420/ (Java)
http://www.nist.gov/dads/
(All)
http://www.intelinfo.com/free_java_training.html (Java)
http://www.math.umd.edu/~lify/hotlink.html
(All)
http://www.holub.com/goodies/rules.html
(All)
http://www.apl.jhu.edu/~hall/java/
(Java, good one)
http://www.ibiblio.org/winsock/winsock-1.1/winsock.html
(Win socket)
http://www.hk8.org/old%5Fweb/
(good one)
http://www.cs.cf.ac.uk/Dave/C/CE.html(C
and UNIX)
http://www.scit.wlv.ac.uk/~jphb/cbook/html/(C)
http://devcentral.iticentral.com/
(All)
http://www.informit.com/
(All)
http://www.thefreecountry.com/
(All, Very good one)
http://www.tcfb.com/freetechbooks/
(All)
http://www.ibiblio.org/javafaq/javafaq.html (Java)
http://www.afu.com/javafaq.html (Java)
http://www.apl.jhu.edu/~hall/java/FAQs-and-Tutorials.html (Java)
http://www.comeaucomputing.com/techtalk/(C
and C++)
http://www.memorymanagement.org (excellent)
http://puzzle.dse.nl/index_us.html
http://www.chlond.demon.co.uk/academic/puzzles.html
http://thinks.com/webguide/mathpuzzles.htm
http://www.eduplace.com/math/brain/
http://www.brainbashers.com/
http://barryispuzzled.com/
http://www.braingle.com/
Interview Tips
1. Tell me about yourself
The most often asked question in interviews. You need to have a short statement prepared in your mind.
Be careful that it does not sound rehearsed. Limit it to work-related items unless instructed otherwise. Talk about things
you have done and jobs you have held that relate to the position you are interviewing for. Start with the item farthest back
and work up to the present.
2. Why did you leave your last job?
Stay positive regardless of the circumstances. Never refer to a major problem with management and never
speak ill of supervisors, co-workers or the organization. If you do, you will be the one looking bad. Keep smiling and talk
about leaving for a positive reason such as an opportunity, a chance to do something special or other forward-looking reasons.
3. What experience do you have in this field?
Speak about specifics that relate to the position you are applying for. If you do not have specific experience,
get as close as you can.
4. Do you consider yourself successful?
You should always answer yes and briefly explain why. A good explanation is that you have set goals, and
you have met some and are on track to achieve the others.
5. What do co-workers say about you?
Be prepared with a quote or two from co-workers. Either a specific statement or a paraphrase will work.
Jill Clark, a co-worker at Smith Company, always said I was the hardest workers she had ever known. It is as powerful as Jill
having said it at the interview herself.
6. What do you know about this organization?
This question is one reason to do some research on the organization before the interview. Find out where
they have been and where they are going. What are the current issues and who are the major players?
7. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned
as positive self-improvement. Have some good ones handy to mention.
8. Are you applying for other jobs?
Be honest but do not spend a lot of time in this area. Keep the focus on this job and what you can do
for this organization. Anything else is a distraction.
9. Why do you want to work for this organization?
This may take some thought and certainly, should be based on the research you have done on the organization.
Sincerity is extremely important here and will easily be used. Relate it to your long-term career goals.
10. Do you know anyone who works for us?
Be aware of the policy on relatives working for the organization. This can affect your answer even though
they asked about friends not relatives. Be careful to mention a friend only if they are well thought of.
11. What kind of salary do you need?
A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer
it. Instead, say something like, that's a tough question. Can you tell me the range for this position? In most cases, the
interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
12. Are you a team player?
You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform
for the good of the team rather than for yourself is good evidence of your team attitude. Do not brag; just say it in a matter-of-fact
tone? This is a key point.
13. How long would you expect to work for us if hired?
Specifics here are not good. Something like this should work: I'd like it to be a long time. Or As long
as we both feel I'm doing a good job.
14. Have you ever had to fire anyone? How did you feel about that?
This is serious. Do not make light of it or in any way seem like you like to fire people. At the same
time, you will do it when it is the right thing to do. When it comes to the organization versus the individual who has created
a harmful situation, you will protect the organization. Remember firing is not the same as layoff or reduction in force.
15. What is your philosophy towards work?
The interviewer is not looking for a long or flowery dissertation here. Do you have strong feelings that
the job gets done? Yes. That's the type of answer were that works best here. Short and positive, showing a benefit to the
organization.
16. If you had enough money to retire right now, would you?
Answer yes if you would. But since you need to work, this is the type of work you prefer. Do not say yes
if you do not mean it.
17. Have you ever been asked to leave a position?
If you have not, say no. If you have, be honest, brief and avoid saying negative things about the people
or organization involved.
18. Explain how you would be an asset to this organization?
You should be anxious for this question. It gives you a chance to highlight your best points as they relate
to the position being discussed. Give a little advance thought to this relationship.
19. Why should we hire you?
Point out how your assets meet what the organization needs. Do not mention any other candidates to make
a comparison.
20. Tell me about a suggestion you have made?
Have a good one ready. Be sure and use a suggestion that was accepted and was then considered successful.
One related to the type of work applied for is a real plus.
21. What irritates you about co-workers?
This is a trap question. Think real hard but fail to come up with anything that irritates you. A short
statement that you seem to get along with folks is great.
22. What is your greatest strength?
Numerous answers are good, just stay positive. A few good examples: Your ability to prioritize, Your problem-solving
skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership
skills, Your positive attitude
23. Tell me about your dream job.
Stay away from a specific job. You cannot win. If you say the job you are contending for is it, you strain
credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied with this position if hired.
The best is to stay genetic and say something like: A job where I love the work, like the people, can contribute and can't
wait to get to work.
24. Why do you think you would do well at this job?
Give several reasons and include skills, experience and interest.
25. What are you looking for in a job?
See answer # 23
26. What kind of person would you refuse to work with?
Do not be trivial. It would take disloyalty to the organization, violence or lawbreaking to get you to
object. Minor objections will label you as a whiner.
27. What is more important to you: the money or the work?
Money is always important, but the work is the most important. There is no better answer.
28. What would your previous supervisor say your strongest point is?
There are numerous good possibilities: Loyalty, Energy, Positive attitude, Leadership, Team player, Expertise,
Initiative, Patience, Hard work, Creativity, Problem solver
29. Tell me about a problem you had with a supervisor?
Biggest trap of all. This is a test to see if you will speak ill of your boss. If you fall for it and
tell about a problem with a former boss, you may well below the interview right there. Stay positive and develop a poor memory
about any trouble with a supervisor.
30. What has disappointed you about a job?
Don't get trivial or negative. Safe areas are few but can include: Not enough of a challenge. You were
laid off in a reduction Company did not win a contract, which would have given you more responsibility.
31. Tell me about your ability to work under pressure?
You may say that you thrive under certain types of pressure. Give an example that relates to the type
of position applied for.
32. Do your skills match this job or another job more closely?
Probably this one. Do not give fuel to the suspicion that you may want another job more than this one.
33. What motivates you to do your best on the job?
This is a personal trait that only you can say, but good examples are: Challenge, Achievement and Recognition.
34. Are you willing to work overtime? Nights? Weekends?
This is up to you. Be totally honest.
35. How would you know you were successful on this job?
Several ways are good measures: You set high standards for yourself and meet them. Your outcomes are a
success. Your boss tells you that you are successful.
36. Would you be willing to relocate if required?
You should be clear on this with your family prior to the interview if you think there is a chance it
may come up. Do not say yes just to get the job if the real answer is no. This can create a lot of problems later on in your
career. Be honest at this point and save yourself future grief.
37. Are you willing to put the interests of the organization ahead of your own?
This is a straight loyalty and dedication question. Do not worry about the deep ethical and philosophical
implications. Just say yes.
38. Describe your management style.
Try to avoid labels. Some of the more common labels, like progressive, salesman or consensus, can have
several meanings or descriptions depending on which management expert you listen to. The situational style is safe, because
it says you will manage according to the situation, instead of one size fits all.
39. What have you learned from mistakes on the job?
Here you have to come up with something or you strain credibility. Make it small, well-intentioned mistake
with a positive lesson learned. An example would be working too far ahead of colleagues on a project and thus throwing coordination
off.
40. Do you have any blind spots?
Trick question. If you know about blind spots, they are no longer blind spots. Do not reveal any personal
areas of concern here. Let them do their own discovery on your bad points. Do not hand it to them.
41. If you were hiring a person for this job, what would you look for?
Be careful to mention traits that are needed and that you have.
42. Do you think you are overqualified for this position?
Regardless of your qualifications, state that you are very well qualified for the position.
43. How do you propose to compensate for your lack of experience?
First, if you have experience that the interviewer does not know about, bring that up: Then, point out
(if true) that you are a hard working quick learner.
44. What qualities do you look for in a boss?
Be generic and positive. Safe qualities are knowledgeable, a sense of humor, fair, loyal to subordinates
and holder of high standards. All bosses think they have these traits.
45. Tell me about a time when you helped resolve a dispute between others?
Pick a specific incident. Concentrate on your problem solving technique and not the dispute you settled.
46. What position do you prefer on a team working on a project?
Be honest. If you are comfortable in different roles, point that out.
47. Describe your work ethic.
Emphasize benefits to the organization. Things like, determination to get the job done and work hard but
enjoy your work are good.
48. What has been your biggest professional disappointment?
Be sure that you refer to something that was beyond your control. Show acceptance and no negative feelings.
49. Tell me about the most fun you have had on the job.
Talk about having fun by accomplishing something for the organization.
50. Do you have any questions for me?
Always have some questions prepared. Questions prepared where you will be an asset to the organization
are good. How soon will I be able to be productive? And what type of projects will I be able to assist on? are examples.
Here are the keys to successful job interviewing. Follow these simple rules and you should achieve success
in this important phase of job-hunting.
(1) Do take a practice run to the location where
you are having the interview -- or be sure you know exactly where it is and how long it takes to get there.
(2) Do your research and know the type of job
interview you will be encountering. (See types of job interviews.) And do prepare and practice for the interview, but don't
memorize or over-rehearse your answers. (See our some of the best collections of interview questions.)
(3) Do dress the part for the job, the company
and the industry. And do err on the side of conservatism. If you're not sure, you should consider reading our article, when
Job-Hunting: Dress for Success.
(4) Do plan to arrive about 10 minutes early.
Late arrival for a job interview is never excusable. If you are running late, do phone the company.
(5) Do greet the receptionist or assistant with
courtesy and respect. This is where you make your first impression.
(6) Don't chew gum during the interview.
(7) If presented with a job application, do
fill it out neatly, completely, and accurately.
(8) Do bring extra resumes to the interview.
(Even better, if you have a job skills portfolio, do bring that with you to the interview.)
(9) Don't rely on your application or resume
to do the selling for you. No matter how qualified you are for the position, you will need to sell yourself to the interviewer.
(10) Do greet the interviewer(s) by title (Ms., Mr., and Dr.) and last name if you are sure of the pronunciation.
(If you're not sure, do ask the receptionist about the pronunciation before going into the interview).
(11) Do shake hands firmly. Don't have a limp or clammy handshake!
12) Do wait until you are offered a chair before sitting. And do remember body language and posture: sit
upright and look alert and interested at all times. Don't fidget or slouch.
(13) Don't tell jokes during the interview.
(14) Do make good eye contact with your interviewer(s).
(15) Do show enthusiasm in the position and the company.
(16) Don't smoke, even if the interviewer does and offers you a cigarette. And don't smoke beforehand
so that you smell like smoke. And do brush your teeth, use mouthwash, or have a breath mint before the interview.
(17) Do avoid using poor language, slang, and pause words (such as “like,” “uh”
and “um”).
(18) Don't be soft-spoken. A forceful voice projects confidence.
(19) Do have a high confidence and energy level, but don't be overly aggressive.
(20) Don't act as though you would take any job or are desperate for employment.
(21) Do avoid controversial topics.
(22) Don't say anything negative about former colleagues, supervisors, or employers.
(23) Do make sure that your good points come across to the interviewer in a factual, sincere manner.
(24) Don't ever lie. Answer questions truthfully, frankly and succinctly. And don't over-answer questions.
(25) Do stress your achievements. And don't offer any negative information about yourself.
(26) Don't answer questions with a simple “yes” or “no.” Explain whenever possible.
Describe those things about yourself that showcase your talents, skills, and determination. Give examples.
(27) Do show off the research you have done on the company and industry when responding to questions.
(See our Guide to Researching Companies.)
(28) Don't bring up or discuss personal issues or family problems.
(29) Do remember that the interview is also an important time for you to evaluate the interviewer and
the company she represents.
(30) Don't respond to an unexpected question with an extended pause or by saying something like, “boy,
that's a good question.” And do repeat the question out loud or ask for the question to be repeated to give you a little
more time to think about an answer. Also, a short pause before responding is okay.
(31) Do always conduct yourself as if you are determined to get the job you are discussing. Never close
the door on an opportunity until you are sure about it.
(32) Don't answer cell phone calls during the interview, and do turn off (or set to silent ring) your
cell phone and/or pager.
(33) Do show what you can do for the company rather than what the company can do for you.
(34) Don't inquire about salary, vacations, bonuses, retirement, or other benefits until after you've
received an offer. Be prepared for a question about your salary requirements, but do try and delay salary talk until you have
an offer. (You might consider visiting our salary tutorial for more tips and strategies.)
(35) Do ask intelligent questions about the job, company, or industry. Don't ever not ask any questions
-- it shows a lack of interest.
(36) Do close the interview by telling the interviewer(s) that you want the job and asking about the next
step in the process. (Some experts even say you should close the interview by asking for the job.)
(37) Do try and get business cards from each person you interviewed with -- or at least the correct spelling
of their first and last names. And don't make assumptions about simple names -- was it Jon or John -- get the spelling.
(38) Do immediately take down notes after the interview concludes so you don't forget crucial details.
Motivating words
Tell yourself you are a great individual and believe in your self, for if you don't
believe in your self, no one else will believe in you. Create your own life and then go out and live it.
The law of averages tells us you must achieve more, if you are trying more. More, more and more.
The more self-confidence you have the less you will be affected by temporary setbacks (never final, always temporary) and
short-term disappointments. The more self-confidence you have the likely it is that you will live a life full of achievement,
riches, satisfaction and pure bliss.
MY FRIEND, YOU ARE EXTRAORDINARY!! The odds are greater than 50 crore to 1 against
their ever being anyone with the unique combination of talents, skills, and abilities that you possess. You are unique, never
forget my friend. The unbelievable achievements that you are capable of, no one knows, not even your self.
Exploit your strengths and starve your weaknesses. Yes, of course there is more
to it than this but not much more. “WE ARE WHAT WE THINK ABOUT!” YOU MUST! You must make up your mind to look
at you honestly and make future decisions based on your uniqueness. NOW! TODAY! THIS VERY MOMENT is time to realize how extraordinary
you are.
Albert Einstein used his brain.
Napoleon used his power.
Thomas Edison used his brain.
Thatz why they reached that position. Use your brain my friend. You can reach
a unbelievable position. You can.
The psychologist Abraham Maslow says the story of the human race is the story of
men and women selling themselves short. The great majority of people tend to compare themselves unfavorably with others. They
dwell on there own weaknesses and limitations and they usually end up with far less then they are really capable of. Instead
of taking control of their life and enjoying high levels of self-esteem, self-respect and personal pride, the average person
just gets by from day to day. GOD put you here on this glorious earth to do more than “just get by.” If self-confidence
and the self-esteem that goes with it is so desirable, why is it so few people have enough self-confidence to live the lives
that are possible for them?
From time to time, (rarely) we have seen people with naturally high levels of self-confidence.
These people have gone on to achieve extraordinary things. In studying the lives of these super-achievers we have found that
“some” of them started out with high levels of self-confidence, which they learned from there parents, quite fortunately,
in early childhood. But, most of them started out like most of us with down deep feelings of inferiority and inadequacy. Because
of criticism and lack of love and other mistakes parents made in early childhood, we grow up with little self-esteem and feel
less than others.
The starting point in developing a high level of self-confidence and in reality
becoming an EXCELLENT human being is to think through and to decide upon your valves. For example, what is really, really
important to you? How do you define values? Having defined a clear set of values, not vague, not unsure, but clear, concise,
values will cause you to develop the convictions and enthusiasm necessary for self-confidence. Your starting point toward
higher self-confidence and personal greatness is to clarify your values for yourself. Ask yourself what you truly believe
in! (?) What do you stand for? What will you not stand for? What would you pay for? Work for? or even DIE FOR????
Make your own list and remember, unshakeable self-confidence comes from unshakeable
commitment to your values. When deep down inside yourself you know you will never violate your highest principles you experience
a deep sense of “personal power” and confidence that empowers you to deal with life openly and honestly and with
complete self-confidence in almost every human situation.
Did you know that Edison failed over 9000 (that's thousand) times before perfecting the light bulb! How many
of us would have thrown in the “proverbial” towel at 20 failures, 150 failures or at the 8000th failure. After Edison had
invented and produced the light-bulb a reporter asked him how it felt to fail over 9000 times. Edison replied, “I was glad I found 9000 ways not
to invent the light bulb! From this point forward Edison went on to receive 1,093 patents, more than any other person in U.S. history.
Read as many books, and magazines that are positive inspirational and motivational
as you possibly can. Study the lives of the people who have a positive message to share with all of us, and especially in
the given field you have chosen to be great at.
Nothing in life that is worthy is ever too hard to achieve, if you have the courage
to try it and you have the faith to believe. Faith is a force that is greater than knowledge or power or skill.
“The secret of success in life is for u to be ready for your opportunity when it comes.”
“Success comes in cans, not cannot.”
“There are no secrets to success. It is the result of preparation, hard work, learning from failure.”
“Self-trust is the first secret of success.”
“Success is going from failure to failure without loss of enthusiasm.”
“We can succeed at almost anything for which we have unlimited enthusiasm.”
Dear friend, you should get Strength to battle with difficulties and overcome them.
You should get Patience enough to toil until some good is accomplished. You should hope enough to remove all anxious fears
concerning the future.
Emotional decisions come from the heart, thinking ones from the brain. You should
not take any emotional decisions. This is the age we all take only emotional decisions. Ask your brain always, it will tell
you, what is correct and wrong.
To have a positive day keep the following in mind:
1. Every problem has a solution.
2. Failures always lead to learning something you can use later.
3. Many times you must take a step back before u take two steps forward.
4. After a crisis is always an opportunity.
5. You control your thoughts and feelings.
6. You make the choices that determine your fate.
Michael Jordan wordings. (He is famous US basket ball
player.)
1. I have missed more than 9000 shots in my career. I have lost almost 300 games. 26 times, I have been
trusted to take the game winning shot and missed. I have failed over and over and over again in my life. And that is why I
succeed.
2. I can accept failure, but I can't accept not trying.
3. I have always believed that if you put in the work, the results will come. I don't do things half-heartedly.
Because I know if I do, then I can expect half-hearted results.
4. If you are trying to achieve, there will be roadblocks. I have had them; everybody has had them.
5. Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out
how to climb it, go through it, or work around it.
Always keep in mind that ‘what do you want right now?' 'What
is lacking behind YOU to get that?' 'What has to be done to get as early
as possible?'
To overcome all the above mentioned questions, always there is only one thing with you...That is 'Continuous hard work
without loosing rays of hope'....You should not lose your hope even you didn't get job after a month or two months or even
a year (Just for sake I am telling this)...But no one will do that...You should not stop initiation (whatever you have to
do to get job) or approach towards getting job from your side ...You just
have to keep on trying to achieve whatever you want?...I am sure you will do that because you are in that situation and also
I can support you to the extend I can...See if you think you can always you can...Isn't it?...
Don't loose your hope and always have positive attitude in your mind...Think always about getting job and do something
related to that (which can add value to get a job. we will also help you what you need to do. Nothing should be there in your
mind apart from getting job.
For example,
If you walking along the road suppose you are seeing an advertisement during that time even that is not related to
yours but you should be able to notice or something has to be triggered on your mind regarding your job...Because opportunities
can come in any way, you should aware and should not miss that one...It
won't come again...To really understand this I can tell you number of examples even from my friends circle and from my own
experience also...You don't attend courses by paying 30 to 50 thousand.....This is I am telling you from my own experience...Because
even I didn't know how to type in computer keyboard also I didn't attend for any courses when I got selected into Planman
I:T.E.S. ...You don't have to worry about technical knowledge for a fresher....The company which hires you will give you
lots of training in software. Just you have to prepare to clear the written test and interview to get into the company.
START
WORKING BEFORE YOU GET HIRED
What
if there were a way to prove to almost any employer that you alone were the one to hire? Would learning how to do that interest
you? I thought so. I call this the 'start-working-before-you-get-hired'
job-hunting method. You can learn to do it in the next two minutes. And start getting more job leads today. Begin
by understanding that getting hired for a job - any job - all boils down to one thing: proof. It's one thing to claim you're
the one to hire. Anyone can do that. But can you prove it?
To get
a hiring manager's attention, you should become an expert in his business, understand the work he needs done, and find out
how he would want you to do it. Then walk in and prove to him that you're going to make his business more successful. Here are some examples to help you do that: Say you're looking for a sales job. You
can research your target company and create a marketing plan, bring qualified leads to the interview, research the competition
to uncover selling opportunities - or all of the above. How about a job
as a trainer or teacher? Research and prepare a sample curriculum, then deliver a mini-lesson in the interview. (I know for
a fact that this works - I did it back in 1989 and got hired over 200-plus other candidates!)
Want to
be a writer or editor? Bring writing samples to the interview - and write a special report about your target employer based
on what your research tells you. To get hired faster, start working
before you get hired. Is this starting to make sense yet? Want a
job in IT, or any other field? Research your target company's products and customers from their web site, then write a list
of possible improvements based on what you find and what you've done for other companies (or what you learned in school).
Here's
an even better way to research an employer: Network your way into the company and ask employees what their biggest frustrations
are. You will get an earful of answers. Now, do you think you MIGHT get
a hiring manager's attention if you were to call and say, "I've just interviewed five people in your IT department and boiled
their comments down to three major problems your company faces. I've solved each of these problems before. Could I buy you
a cup of coffee and show you my findings tomorrow at 3?"
With the
right mix of research, preparation and gumption, you will literally have no competition for the job you want. When you meet
an employer, don't wait for anyone to prod you. Do the job - right there in the interview! Does this job-search method seem
like a lot of work? Well, so is that job you want to get hired for! Why
should convincing a manager to hire you be any less challenging than the job itself? It's up to you to prove your value to
every employer you meet. Employers won't figure it out for themselves. Now,
go out and make your own luck!
ABCD
OF SUCCESS
English
alphabets begin with ABCD. And ABCD can also be the beginning of a major change in your life. Here, A stands for attitude, B for behavior, C for
communication and D for
decisions. If you have taken the decision to overhaul your attitude,
and are determined to change your behavior, the next most important thing to work on, is your communication. Attitude, behavior, and communication etc are very common dictums and usually such
things do not stimulate us much. The reality is that these common dictums are the most difficult to practice. Since we
have dwelt upon attitude and behavioral changes before, let us spend some time on communication.
C
for communication Everybody knows the importance of communication. One who can communicate effectively gets a job easily. One who can
communicate dramatically, gets a job in the industries like film, advertising, TV etc. Politicians
specialize in manipulative communications and stay in power. Sales professionals communicate and sell products and services.
Call Centres thrive on communication. As Werner Erhardt said -life is nothing but communication. The
best insight we can get on communication is from the field of NLP (Neuro Linguistic Programming). According to NLP, "the effectiveness
of communication lies in the response it generates". One may be
very fluent or articulate, but if his communication is not generating the expected response, then that communication is ineffective.
In other words, communication is not just presentation of facts and figures; it also has to produce the required results.
This underscores the role of understanding and action expected from the listener.
Secret
of effective communication Though all of us indulge in communication at every moment, a very few are truly successful in doing it effectively.
Communication is a complex phenomenon involving words, tone, pitch, body language, context, and above all, emotions. According to one of the studies, words have only 7 per cent role in the impact of
communication - 93 per cent depends on the tone and body language. Even if the 7 per cent is debatable, the study highlights
the major role of tone and body language in communication. To understand
this, you can do a small exercise. Say 'good morning' to a friend in five emotionally different ways and ask him or her how
they felt every time you said 'good morning'. You can even replace 'good morning' with 'I love you'. You
will be surprised to know that sometimes although you said, "I love you", the other person is getting exactly the opposite
feeling (I don't love you!).
The
critical aspect here is to understand the emotional component of your communication. Let us take a recent example. The politician,
L K Advani, quoted something about Jinnah in Pakistan in a particular context. When you analyze the entire communication, you will find that the contents have no
role in the building of a modern India or in generating employment for the future generation. However, no one thinks
that way. People are influenced by the emotions first, rather than the
logic. More than the contents, the emotions led to a nation wide debate and other consequences.
The
lesson here is, take care of the emotional component of your communication. What you say, how you say, to whom you say and
when you say - all of it is important. Above all, what is of paramount importance is, how your communication emotionally affects
the listener.
When
it comes to effective communication in our country, we have a unique problem; we do not have a common language. The language
that connects the country is English / Hindi. When speaking in a
language other than mother tongue, vocabulary, grammar, pronunciation and accent (the way one pronounces) play a major role
in the effectiveness of communication. In business context, these aspects are noticed and evaluated. The concluding tip is, work on your communication, success is guaranteed.
KEEP GOING
When was your last great achievement at the
workplace? If it was over six months, you are probably resting on your laurels.
But the question you need to ask yourself is:
how far can you go on the steam of past glories? If you feel that it is time to shake off the monotony, get moving, and set
your sights on the next goal, then read on.
The first step for being a consistent outstanding
performer is to become your own inner-coach.
The major role of the inner-coach is to motivate
your own self. It is important that the inner-coach have these five qualities:
• Have the ability to help you define
your goals. Knowing where you are going and what you want to achieve keeps the motivation fires burning bright. “Keep
the bigger picture in mind,” says Sridhar Kumar, senior associate, Blue Lotus Communications.
“Simply thinking about this end goal
can pump you up with energy when you become demotivated,” he explains.
• Be able to break down your goal(s)
into smaller components. If your goal is to bag a contract of a million rupees, then you should be able to outline a step-by-step
procedure that leads to your ‘master’ goal.
“The general rule is not to set any small
goal that cannot be achieved within two weeks,” says Sridhar. “If the so-called small goal will take a month or
longer to complete, then it is not a small goal, but a larger one, and needs to be broken down further,” he elaborates.
• Remember that while defining your goals
for your next mega achievement, avoid using ‘compulsion’ words such as ‘should,’ ‘ought,’
and ‘must.’ Why? If the goal you set is voluntary, then why use such words that make you feel bound or obliged?
Such words exude negative energy, and may actually
reduce motivation. So use words that reflect the voluntary nature of your goal. Replace the negative words with ‘want
to,’ ‘will,’ and ‘wish to.’
• Make you feel passionate about what you want to achieve.
According to Amit Varma, Head - HR, Adventity, people who are consistent achievers can achieve their goals because they have
passion.
“Passion is the ‘emotional fuel’ that drives
you to take the necessary steps for accomplishing your goals. Passion is a vital ingredient of self-motivation, and of consistent
achievement,” he says.
• Side-step
the ‘nay-sayers.’ A good inner-coach encourages you to seek advice and wisdom from other achievers. Learn from
the successes of those who have achieved and are willing to share. Also, use success strategies that have worked for you in
the past.
• Avoid criticizing your effort, or blame
for failures. Yes, we can be our own severest critics. But for consistent achievers, this is not an option. Instead, encourage
yourself by remembering all the things you did right. Of course, you need to acknowledge your mistakes and accept ownership
of them, but don’t wallow. Avoid self-bashing, self-kicking, and self-belittling. Learn from the mistake and move on.
You are the best motivation-coach you can get,
because you know yourself better than anyone else does. You know what works for you, and what doesn’t. So go ahead,
become your own self-coach, and you will be on the path towards consistent achievement. No more monotony, no more dull days!
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DISCLAIMER
The views expressed by the author in the articles published here are their own. They do not necessarily
reflect the views of the government or the organizations they work for. The author is in no way responsible of any liability
arising out of the contents/text of these articles.
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